Our Policies & Guarantees

Shopping at DiscountCoffee.com is 100% safe--guaranteed!

We respect your privacy:

DiscountCoffee.com does not sell, rent, or loan any identifiable information regarding our customers to any third party.  Any information you give us is held with the utmost care and security, and will not be used in ways you have not consented.

We make shopping safe and secure.

The DiscountCoffee.com Shopping Guarantee protects you while you shop at DiscountCoffee.com so that you never have to worry about credit card safety. Period.

We guarantee that every transaction you make at DiscountCoffee.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at DiscountCoffee.com.

Why is DiscountCoffee.com so safe?

Safety in Numbers: When you shop at DiscountCoffee.com, you'll be one of millions of internet customers who have safely shopped secured e-commerce sites like ours without credit card fraud.

Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Still don't want to use your credit card on the Internet?

Just select the off-line ordering feature when placing your order. You can easily print your order form off-line and submit your order by FAX 1-212-202-5158 or you can mail your order to:

DiscountCoffee.com, Inc.
501 North Service Rd.
St. Peters, MO 63376-5614 USA

Guarantee Details:

1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, DiscountCoffee.com will cover the entire liability for you, up to the full $50.00.

This liability will be covered by DiscountCoffee.com only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at DiscountCoffee.com while using the secure server.

2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

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We guarantee the lowest coffee price:

We constantly monitor our coffee prices to ensure that we always meet or beat the competition. If, within 30 days of your DiscountCoffee.com purchase you find an identical coffee advertised for less by any other U.S. Internet site, we will promptly credit your account 110% of the difference in price.

Our Low Price Guarantee applies to first quality, all new, factory-sealed products of the same brand and style that are available and in stock at any authorized U.S. retail Internet site. This price protection plan does not apply to limited-quantity offers, manufacturer's rebates, closeouts, clearances, bulk quantity items, or typographical errors.

To receive your refund, simply e-mail the URL of the Internet site, along with your DiscountCoffee.com order number to: CustomerService@DiscountCoffee.com

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Returned Check Policy:

All returned checks will incur a $25 processing fee PLUS all legal fees.

CRIMINALS BEWARE: We do PROSECUTE All Fraud.

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Our 1... 2... 3... Return / Refund Policy:

Claims for product damaged during shipping should be addressed to the appropriate carrier ie. UPS, US Post Office, etc.

All Sales are FINAL on Holiday and Clearance Items.

Customer Satisfaction is one of the secrets to our success. We find that in today's world, there is a lack of true Customer Service and Customer Care.

DiscountCoffee.com pledges to you that we're different. If for any reason, within 15 days of purchase, you're not happy with your product, it's as easy as 1... 2... 3.

• Contact Mary Thomas, your Customer Care Representative, at Mary@DiscountCoffee.com
• Mary Thomas will authorize and issue a Return Authorization Number. Consumed product and/or product that is not in resalable condition will not receive credit. The product would need to be returned within 30 days of the purchase date to qualify for a refund. Product received after that date will be discarded or donated and the refund will be denied.
• Once the product has been received, we will issue a CREDIT for the product returned (less shipping & handling). It’s that simple 1... 2... 3. (See User Agreement for details.)

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UPS DELIVERY ISSUES

If your order has not arrived, arrived incomplete, or arrived damaged, please contact UPS immediately at 1-800-PICKUPS

DiscountCoffee.com uses UPS as their delivery agent and is not responsible for lost or damaged packages. UPS must be contacted and a claim reported in order for DiscountCoffee.com to reship damaged or missing product. Reports of damage or missing will only be considered if reported within 48 hours of initial receipt of package.

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Clearance Items

All Clearance Item Sales Are Final.

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Other Policies

DiscountCoffee.com reserves the right to cancel orders arising from pricing or other error for any reason, without notice to the customer. Reasonable effort will be made via email to contact effected customers, however, DiscountCoffee.com is not responsible for email transmission errors, spam filters, etc. There may be times you will not receive a notice despite our best efforts.

Coupon Codes or Gift Certificate Codes that are invalid, unauthorized, expired, or fraudulently submitted will be charged back to the credit card on file for the customer submitting the order, regardless of the transaction submission process. All coupon codes by DiscountCoffee.com have expiration dates. The shopping cart may take a submitted coupon code that is invalid, however the order is not Final until validated at which point the customer is emailed a customer confirmation from Customer Service. PayPal orders will be canceled and an email thru PayPal will be sent to the customer informing them to reorder. DiscountCoffee.com is not responsible for email transmission errors.

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