Discount Coffee.com, Inc. Guarantees & Policies

We respect your privacy:
Discount Coffee.com does not sell, rent, or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security, and will not be used in ways you have not consented.

We make shopping safe and secure.
     The Discount Coffee Shopping Guarantee protects you while you shop at Discount Coffee.com so that you never have to worry about credit card safety. Period.
        We guarantee that every transaction you make at Discount Coffee will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at Discount Coffee.

Why is Discount Coffee.com so safe?
     Safety in Numbers: When you shop at Discount Coffee, you'll be one of millions of internet customers who have safely shopped secured e-commerce sites like ours without credit card fraud.
     Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Still don't want to use your
credit card on the Internet?
Just select the off-line ordering feature when placing your order. You can easily print your order form off-line and submit your order by FAX 1-212-202-5158 or you can mail your order to:

Discount Coffee.com, Inc.
105 Stag Industrial Blvd.
Lake Saint Louis, Mo 63367-4240 USA

Guarantee Details:
     1. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Discount Coffee.com will cover the entire liability for you, up to the full $50.00.
This liability will be covered by Discount Coffee only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Discount Coffee while using the secure server.
     2. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

We guarantee the lowest coffee price:
     We constantly monitor our coffee prices to ensure that we always meet or beat the competition. If, within 30 days of your Discount Coffee purchase you find an identical coffee advertised for less by any other U.S. Internet site, we will promptly credit your account 110% of the difference in price.
     Our Low Price Guarantee applies to first quality, all new, factory-sealed products of the same brand and style that are available and in stock at any authorized U.S. retail Internet site. This price protection plan does not apply to limited-quantity offers, manufacturer's rebates, closeouts, clearances, bulk quantity items, or typographical errors.
     To receive your refund, simply e-mail the URL of the Internet site, along with your Discount Coffee order number to:
CustomerService@DiscountCoffee.com

Returned Check Policy:
All returned checks will incur a $25 processing fee PLUS all legal fees. CRIMINALS BEWARE: We do PROSECUTE All Fraud.

Our 1...2...3...Return / Refund Policy:
Claims for product damaged during shipping should be addressed to the appropriate carrier ie. UPS, US Post Office, etc.

All Sales are FINAL on Holiday and Clearance Items.

Customer Satisfaction is one of the secrets to our success. We find that in today's world, there is a lack of true Customer Service and Customer Care.

Discount Coffee pledges to you that we're different. If for any reason, within 15 days of purchase, you're not happy with your product, it's as easy as 1...2...3.

1) Contact Mary Thomas, your Customer Care Representative, at Mary@DiscountCoffee.com

2) Mary Thomas will authorize and issue a Return Authorization Number. Consumed product and/or product that is not in resalable condition will not receive credit. The product would need to be returned within 30 days of the purchase date to qualify for a refund. Product received after that date will be discarded or donated and the refund will be denied.

3) Once the product has been received, we will issue an immediate CREDIT for the product returned (less shipping & handling). That simple...1...2...3.

UPS DELIVERY ISSUES

If your order has not arrived, arrived incomplete, or arrived damaged, please contact UPS immediately at
1-800-PICKUPS

DiscountCoffee.com uses UPS as their delivery agent and is not responsible for lost or damaged packages. UPS must be contacted and a claim reported in order for DiscountCoffee.com to reship damaged or missing product. Reports of damage or missing will only be considered if reported within 48 hours of initial receipt of package.

All Clearance Item Sales
Are Final.

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