FAQ’S

If you have a question and you can’t find the answer, please email Mary@DiscountCoffee.com. We’ll get you the answer!

If I order today, how long does it take to get my order?
Depending on your shipping method, you can have your order as quick as Next Day.
Click here for more shipping information.

Is there a way to get special promos and offers?
You can sign up for Mary Thomas’s Newsletter. That way you will get all the Hot News and Special Perks only available to Newsletter subscribers. It is FREE and packed full of special offers and promotions. Check here to sign up Today!

Buy One Get One Free Promo - how to enter this into your shopping cart.
Put the entire quanity into your cart and the Free item amount will be deducted as a coupon/discount from your shopping cart total.  Example:  Buy One Get One Free - enter 2 into your cart.  Buy Two Get One Free - enter 3 into your cart.  And remember, all coupons reduce the overall total before shipping so this type of offer may impact the Free Shipping promo on orders over $50.00.

Do you offer subscriptions so I can get my same order every month?
We do offer a Recurring order method and also a way to order from history.
Click this link for more information: Recurring Order or Order from History

How do I get FREE shipping?
You get FREE shipping on all UPS Ground orders over $50.00 that are shipped within the 48 continental United States. All you need do is make sure your order total (not counting shipping dollars) is over $50.00 (before applying promo codes) and the shopping cart will automatically reflect the FREE Shipping offer.

Can I ship to multiple people at checkout?
Yes you sure can!  You will find a "Ship to Multiple Addresses" button on the checkout pages.  I would recommend creating your DiscountCoffee.com account so this information is saved for future use and faster tracking. 

How do I return an item from my purchase?
The return process is very simple. First make sure that the product you wish to return is unopened and unused. Product that has been sampled is not eligible for return. As an example – I open my box of Hot Chocolate and I don’t like the flavor of the Dark Chocolate as well as I like a Milk Chocolate. I can’t return the opened box, but I can return the other 4 boxes in my order. So now I contact Customer Care either by email or phone and DiscountCoffee will provide me with My Return Authorization number. Now All I have to do is ship back the unused merchandise and I will get my refund for the product less a 15% restocking fee.   ( For More details click here.)

What payment methods do you accept?
You can pay securely online using Visa, MasterCard, Discover, and American Express.  We also offer PayPal and Google checkout.

Do you carry Kosher products?
YES! We even have a Kosher Category on the left hand navigation that will simplify your search.  You can also see the Kosher designation on the merchandise product pages if it is so designated.  

I am a diabetic and am looking for sugar free products.
We have a special Category just for you.  You will find Sugar Free & Diet in the left hand navigation. You will also find nutritional tables for many of the items we carry and you can access this information from the product page.

Can you explain Food Product Dating to me?
Sure.  According to the USDA, the dates put on food products are for the retail stores to help them determine how long to display a product for sale.  The Date is in no way a Safety Date for the consumer. Even if the date expires, a product should be safe, wholesome and of good quality - if handled properly. USDA Food Labeling

How long will coffee stay fresh?
Ground coffee loses its flavor immediately unless it is specially packaged or brewed. Vacuum sealed and nitrogen filled packaging is used to protect freshly roasted and ground coffee. This type of protection will allow coffee to remain at its freshest for up to 6 months. Coffee will still be good for many months after that time so long as it is stored in a dry area. Do not store coffee in the Freezer as moisture will form inside the packaging and ruin the coffee.

Does DiscountCoffee.com ship to the Military?
YES! We ship to all APO’s and FPO’s using USPS Postal Mail.
Click here for more Military Shipping information.

Why was my order total split up on my credit card statement?
On orders shipped to more than one address, the order is processed as separate transactions on your credit card.  By spliting the order, this allows for more flexibility in selecting your shipping options.

Why did I not get Free Shipping on my order over $50.00 when I used a coupon?
All coupons and additional discount offers will reduce the shopping cart amount before shipping is calculated.  So if you order $50.00 and see UPS Ground is Free, but then add a $5.00 off coupon, your total will be reduced to $45.00 and then the order no longer meets the promo requirements for Free shipping.  A quick way to check your totals is to refresh shipping methods before checking out.

What is UHT or UHT Processed?
UHT stands for Ultra Heat Treatment. UHT is a process where any liquid is heated to approx. 145 degrees C and held there for at least 2 seconds.

UHT product, after heat treatment, is then sent to a sterile tank to give a buffer before the filling process is done. In a sterile atmosphere, the filling is done. The UHT packing machine flushes the item to be filled with Nitrogen and keeps the area within the filling heads flooded with Nitrogen to eliminate any air contamination. (Air is what is required for bacteria, moulds, etc. to grow.)

The shelf life of a UHT product can be up to 1 year at ambient temperatures.

The UHT processing line (which encompasses the heat treatment to the high temp. and also a holding section) is the first part of the equipment required for UHT processing. The UHT plants are generally tube in tube, or direct steam injection and all the systems have a simple holding section that is matched to the specific product being held and required holding times.

The advantages of this process are that it allows products that were formerly considered to be perishable to have a shelf life anywhere from 12 - 24 months without refrigeration, depending on the exact product. The nitrogen flushed packaging also ensures a contamination free product with almost no loss of taste, quality or nutritional value.