Delivery Issues with a Carrier


We Ship Via UPS

UPS DELIVERY ISSUES

If your order has arrived incomplete, or arrived damaged, please contact Customer Service within 48 hours.

If you are inquiring about the delivery of your order, please login to 'My Account' and click on Order Status.  Now click on the order in question and you can find the tracking number.   Just click the tracking number for more information.

Always Inspect your order immediately upon delivery before the carrier leaves if at all possible.  Do not sign for a damaged parcel without a full inspection of the contents.  If you detect visible physical damage to the product or missing items, refuse the package and contact Customer Service immediately. Reports of damage or missing product will only be considered if reported  within 48 hours of initial receipt of package.

All reported damages or missing product reports will be investigated by the carrier.  Please do not discard any shipping materials and/or manufacturer's packaging.  Just reseal the package and hold it for at least 8 business days in case UPS needs to do a physical inspection.  Once the claim is complete then you will be notified to discard the contents and packaging.

If you don't want to wait until the damage or loss investigation is completed and you want us to send a replacement item right away please contact Customer Service.  We will ship the in stock item right out.  We will charge your credit card on file for the replacement and then refund the money for your original order once the carrier approves the loss or damage claim.

If you order multiple packages, we do band or strap the boxes together for a complete shipping order.  There may be times when the banding has come apart, but don't worry; each box has a shipping label attached and your item will be delivered in the next UPS delivery.  There may be times when there is a full UPS truck and your order may be separated and delivered by two or three different trucks over a days time.  You can always check to see if this is the case by logging into your account and looking at Order History.  Click on the order number in question and you will find the tracking numbers.  Clicking on the tracking number will give you the information you need for that delivery.

 

USPS DELIVERY ISSUES

Please allow ample time for delivery by the Post Office.  It is not uncommon for a postal order to take several weeks to arrive to a Military or International address.  Customs inspections have been know to cause delays.  We try very hard to minimize Customs issues through the use of a Customs Form with every Military and International order, however, it is still up to the Customs Office as to inspections.

Military Postal packages do have tracking up to the point the package enters the Military system.  Once inside the APO, FPO OR DPO tracking is no longer available. Please note that all Military packages are not eligible for return/refund, nor is the package insured against loss or damage. 

International US Postal packages do have tracking numbers that will be emailed to you after your order ships.  USPS International packages are not eligible for return/refund, nor is the package insured against loss or damage.

If your package is returned to us, we will attempt to contact you in an effort to re-ship.  Additional Shipping fees may be required.

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