Easy Returns / Refund Information

Returns As Easy as 1... 2... 3...

100% Satisfaction is our Goal.
If for any reason you're not happy with your purchase, just let us know within 15 days of your purchase.

  1.  Within 15 days of your purchase, email Returns@DiscountCoffee.com or call Customer Service at (636) 278-1900 (Prompt 1) to request a
        return authorization number for any unopened product..

  2.  You will receive your Return Authorization Number for the unopened product and return instructions.
        Then ship the product back to:

        Discount Coffee.com
        Dept. RA# (include your authorization number)
        501 North Service Rd
        Saint Peters, MO  63376

  3.  Product must be received back to us no later than 30 days from your purchase date.  When we receive your product back,
       it will be inspected as to being unopened and in resalable condition.  Once that has been confirmed, a refund will be
       issued to you in the form of your original payment, less a 15% restocking fee. 

Click Here for more details.

Exceptions & Product That May Not Be Returned:

All Sales are FINAL on Holiday and Clearance Marked Items.  Look for this Clearance Icon.  
Product that has been opened and/or partial boxes will not be accepted for return.

Special order product or Special order quantities are not eligible for return.

Product that has been opened, sampled or used and is within the Manufacturers Best if Used by Date is not eligible for refund.

All products must be received back into our distribution center within 30 days of the purchase date to be eligible for refund. 
Discount Coffee does not offer an exchange program, a tasting program or a sampling program.
The value of any Coupons and/or Discounts used during purchase may be proportionally distributed to all returned items.
Product shipped to International or US Military destinations are not eligible for return, refund or exchange.

Return Request for suspected product Defect.  
You must request a Return Authorization within 15 days of purchase, and return the product within 30 days of purchase.
Product will be submitted to the Manufacturer for inspection.
      Product found to be Defective -   You will be refunded the full purchase price and any shipping fees you incurred.
      Product found to be Not Defective -  You will be notified and No refund will be issued.
           

See the User Agreement  for more details on the Return/Refund Policy.

Please see Delivery Issues if your package was damaged in shipping.

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