User Agreement

Use of this website indicates your acceptance of all policies, terms and agreements.  

All Clearance Merchandise Sales Are Final.   

All merchandise on clearance will be clearly marked on the website. When purchasing these items please be aware that they are not eligible for refund under any conditions. Some Clearance Merchandise will be past the Manufacturers Best if Used by Date or Best if Sold by Date.  You can find those dates on the Product Page for each Clearance item that is applicable.

Holiday & Special Buy Items:

Items noted as Holiday Items, Special Buys or Special purchase quantities are not eligible for return.  When purchasing these items please be aware that they are not eligible for refund or return under any conditions.

Refunds/Cancelations:

All current, unopened and unused merchandise is eligible for return within 15 days of purchase. Sales are Final on Holiday and/or Clearance merchandise. There is a restocking fee of 15%, which is a bigger savings to you, the customer, than deducting the actual shipping fees.  Merchandise must be received back in the distribution center no later than 30 days from date of purchase. Insuring your return is recommended as merchandise damaged in shipping will not be eligible for refund.

Product that has been opened and/or partial boxes will not be accepted for return.
Product that has been opened, sampled or used and is within the Manufacturer's Best if Used by Date is not eligible for refund.
All products must be received back into our distribution center within 30 days of the purchase date to be eligible for refund. 
Discount Coffee does not offer an exchange program, a tasting program or a sampling program.
The value of any Coupons and/or Discounts used during purchase may be proportionally distributed to all returned items.
Product shipped to International or US Military destinations are not eligible for return, refund or exchange.

Return Request for suspected product Defect.  
You must request a Return Authorization within 15 days of purchase, and return the product within 30 days of purchase.
Product will be submitted to the Manufacturer for inspection.
      Product found to be Defective -   You will be refunded the full purchase price and any shipping fees you incurred.
      Product found to be Not Defective -  You will be notifed and No refund will be issued.

DiscountCoffee.com will process all refunds and cancelations within 7 to 14 business days upon receipt of returned product/services or notification of cancelation.  Once a refund is processed by DiscountCoffee.com with the credit card company/PayPal or via check, the time for the funds to return to the customer is dictated by the terms and agreements of the refund method.  For example, Credit cards may take up to 21 days to return funds to the customer, checks are mailed via the US Postal service and PayPal refunds are subject to PayPal’s terms and agreements. 

Additional Shipping Charges:

There are several ways to incur additional shipping charges.  Inaccurate addresses and failure to accept delivery are the most common.

Please double check your shipping address information.  Missing Company Names, Apt/Suite numbers, missing floor numbers, transposed numbers, invalid delivery addresses, etc... will result in your order being returned to us. If your order is returned to us by the carrier due to an incorrect address, your order will result in a 30% Return Fee plus a 15% Restocking Fee.  Contact Customer Service at (866) 552-6333 x. 1 for more details.

UPS offers a service called 'My Choice' - which gives you Control over your package.  You can specify delivery times, change locations, etc. all from within your 'My Choice' Account.  You can sign up for FREE here:  UPS My Choice.

Failure to accept delivery will also result in your package being returned to us by the carrier and will result in a 30% Return Fee plus a 15% Restocking Fee.  Please be available for delivery and/or contact UPS once a delivery attempt notice has been given to avoid your packages being returned.

DiscountCoffee.com is not responsible for your address entry and our address software is solely there to assist you.

Pricing Errors:

DiscountCoffee.com reserves the right to cancel orders arising from pricing or other error for any reason, without notice to the customer. Reasonable effort will be made via email to contact customers, however, DiscountCoffee.com is not responsible for email transmission errors, spam filters, etc. There may be times you will not receive a notice despite our best efforts.

Invalid Coupon Codes, Promo Codes, Discount Codes and/or Gift Certificate Codes:

Coupon Codes, Promo Codes, Discount codes and/or Gift Certificate Codes that are invalid, unauthorized, expired, or fraudulently submitted will be charged back to the credit card on file for the customer submitting the order, regardless of the transaction submission process. All coupon codes by DiscountCoffee.com have expiration dates. The shopping cart may take a submitted coupon code that is not valid, however, that order is not final until validated at which point the customer is emailed a customer confirmation from Customer Service. PayPal orders will be canceled/voided and an email through the PayPal system will be sent to the customer informing them to reorder. DiscountCoffee.com is not responsible for email transmission errors. Manufacturer coupons are not accepted by DiscountCoffee.com.

Coupon Code Redemption Instructions:

First Add Products to your shopping cart.
When you're ready to Checkout:

1.  Enter your Coupon Code Number in the designated box.
2.  Click Apply Coupon button.
3.  Your Coupon will automatically be deducted from your order amount.

NOTE: The order amount is reduced by the Coupon amount and this may impact the original Free Shipping Value in your Cart.  Coupon values are good on all regularly priced items and will not be applied to clearance and/or sale items. 

Lowest Internet Coffee Price...Guaranteed:

If you find a lower price on a new identical coffee from a qualifying online retailer, we’ll match the price when you order by phone. Simply call us at (866) 552-6333 and give us the competitor's name and we'll match the price.   Click Here for more Details.

Multiple Address orders:

Please note for billing purposes each order with multiple Ship To addresses will be processed as separate transactions on your credit card.  Each Ship to address is processed as an individual order to allow for different shipping methods for each order.  For example: One address is getting under $59 and shipping cost is required, while the Second address is getting over $59 and shipping is free - in each case the order will be processed separately on your credit card statement.  Another example:  One order is going to a Military address and must go USPS Postal Mail, while the second order is going to Texas and can ship UPS Ground.

UPS Delivery Fraud Prevention Policies:

UPS must be able to deliver to the address on your Internet Order.  Signatures are required on all UPS deliveries to a business address or Expedited Shipments.

Address routing changes and UPS Facility pick up requests are not allowed and will result in your order being returned.  You will then be responsible for all shipping fees, return fees and intercept fees charged by UPS.

48 Hour Damaged Shipment / Missing Product Notification Requirement:

Reports of damaged or missing product will only be considered if reported to Customer Service within 48 hours of initial receipt of package.  All claims beyond 48 hours will not be honored.  Please contact Customer Service within 48 hours to begin any claim process.

Email Customer Service or call
(636) 278-1900 prompt 1 or (866) 552-6333 prompt 1

Returned Check Policy:

All returned checks will incur a $45 processing fee, PLUS finance charges and all legal fees.

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