User Agreement - Use of this website indicates your acceptance of all policies.

Returns / Refund Policy

All current, unopened and unused merchandise is eligible for return within 15 days of purchase.

All Clearance Merchandise Sales Are Final.   

All merchandise on clearance will be clearly marked on the product page of the merchandise.
When purchasing clearance merchandise please be aware that it is not eligible for refund.

Merchandise is placed on Clearance for many different reasons; one being that the Manufacturers Best if Used by Date 
or Best if Sold by Date is near or past.  Best By Dates are informational only to note the peak of freshness; they are not Expiration dates or suggest the product should be discarded.  You can find the dates on the Product Page for each Clearance product.

Holiday Merchandise:

Merchandise noted as Holiday is not eligible for return.

Special Purchase quantities or Special Wholesale Priced Merchandise:

Merchandise negotiated as a Special Purchase Quantity or if special wholesale pricing is arranged; then this merchandise is not eligible for return.

Return Fee:

We save you money, even on a Return!
We do not deduct the Actual shipping and handling fees from your refund. We save you money by only processing a 15% Return fee with your refund.  This is 1/2 the cost of the Actual Shipping of your order.  Other merchants will deduct shipping and handling, costing you much more.

Exclusions:

Product that has been opened and/or partial boxes will not be accepted for return.
Product that has been opened, sampled or used and is within the Manufacturer's Best if Used by Date is not eligible for refund.
All products must be received back into our distribution center within 30 days of the purchase date to be eligible for refund. 
Discount Coffee does not offer an exchange program, a tasting program or a sampling program.
The value of any Coupons and/or Discounts used during purchase may be proportionally distributed to all returned items.
Product shipped to International or US Military destinations are not eligible for return, refund or exchange.
Merchandise must be received back in the distribution center no later than 30 days from date of purchase.
Insuring your return is recommended as merchandise damaged in shipping will not be eligible for refund.

Return Request for possible product defect.

You must request a Return Authorization within 15 days of purchase, and return the product within 30 days of purchase.
Product will be submitted to the Manufacturer for inspection.
      Product found to be Defective -   You will be refunded the full purchase price and any shipping fees you incurred.
      Product found to be Not Defective -  You will be notifed and No refund will be issued.

Refund Processing Time:

DiscountCoffee.com will process all refunds and cancelations within 7 to 14 business days upon receipt of returned product/services or notification of order cancelation.  Once a refund is processed by DiscountCoffee.com with the credit card company/PayPal or via check, the time for the funds to return to the customer is dictated by the terms and agreements of the refund method.  For example, Credit cards may take up to 21 days to return funds to the customer, checks are mailed via the US Postal service and PayPal refunds are subject to PayPal’s terms and agreements. 

48 Hour Damaged Shipment / Missing Product Notification Requirement:

Reports of damaged or missing product will only be considered if reported to Customer Service within 48 hours of initial receipt of package.  Any claims beyond 48 hours may not be eligible for a claim with the shipping carrier.  Please contact Customer Service within 48 hours to begin any claim process.

Email Customer Service or call (636) 278-1900 prompt 1 or (866) 552-6333 prompt 1

General Policy

Cancelations

Orders cannot be canceled once submitted.  Due to our commitment to process orders quickly, once the checkout process is completed, our warehouse is immediately notified to pick and ship your order.  We can process your order as a return, following the above return/refund policy.

UPS "My Choice" - Residential Customer

You can sign up for FREE here:  UPS My Choice

FREE Residential Member Services
*  Delivery Alerts
*  Approximate Delivery Time notice
*  Authorize Shipment Release
*  Hold for Will Call
*  Deliver to a UPS Retail Location
*  Reschedule Delivery
*  Deliver to Another Address

UPS "My Choice" - Small Business / Home Office Customer

Premium Member (*fee)
all the benefits of free membership plus:
*Delivery Planner
*Unlimited Rerouting and Rescheduling (Free)
*"Leave at" Instructions to driver
*Confirmed Delivery Window (2- hours)

UPS Delivery Fraud Prevention Policies:

UPS must be able to deliver to the address on your Internet Order.

Signatures are required on all UPS deliveries to a business address or Expedited Shipments.

If you incorrectly entered your Shipping Address, you may contact UPS directly at 1-800-PICKUPS and ask to pick up your order at the local facility at no additional cost. If you would like us to Intercept your order and change the delivery address, please call us at 1-866-552-6333 and for the standard intercept fee we can change your delivery location.  

In the event your order can't be delivered as addressed, your order will be returned to us. We will attempt to contact you to help you replace your order or process your refund.  Please note that there is a 45% Address Return Fee and possible intercept fee included in your refund total.  If you do re-order, we can work to waive part of the fees.

Additional Shipping Charges:

There are several ways to incur additional shipping charges.  Inaccurate addresses and failure to accept delivery are the most common.

Inaccurate Address

Please double check your shipping address information.  Missing Company Names, Apt/Suite numbers, missing floor numbers, transposed numbers, invalid delivery addresses, etc... will result in your order being returned to us. If your order is returned to us by the carrier due to an incorrect address, your refund will reflect a 45% Address Shipping and Return fee.  Contact Customer Service at (866) 552-6333 x. 1 for more details.

Failed Delivery Attempts

UPS will make three attempts to deliver your package. Packages that contain more than $400 of merchandise will require a signature. All packages to a Company will require a signature. Signature requirements for a home delivery are at the discretion of the UPS Driver. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after 3 attempts, the package will be returned. UPS will leave a Note on the business or home owners door letting them know of the attempted delivery and providing them with a phone number to contact them to arrange delivery.

USPS will make one attempt to deliver your package.  If the address is incorrect it will be returned.  The customer may or may not be notified by USPS of the failed delivery.  DiscountCoffee.com will contact the buyer if the item is received back as a failed delivery.  The buyer does incur the fees associated with the failed delivery and may have the fees deducted from any available refund, or charged for the fees in the event of a re-shipment of the order.

DiscountCoffee.com is not responsible for your address entry into the checkout page and our address software is solely there to assist you.

Refused by Recipient

 In the event an order is refused by the recipient, the package will be returned to us. The Purchaser will incur the added fees of the return and any added fees to reship the order. It is the customer’s responsibility to let the appropriate people know of the delivery in order to avoid this type of a return.

 If you are sending your order as a gift, you may want to let the recipient know that there is a surprise on the way, so they do not refuse the delivery.

Multiple Address orders:

Please note, for billing purposes, each order with multiple Ship To addresses will be processed as separate transactions on your credit card.  Each Ship to address is processed as an individual order to allow for different shipping methods for each order. 

Pricing Errors:

DiscountCoffee.com reserves the right to cancel orders arising from pricing or other error for any reason, without notice to the customer. Reasonable effort will be made via email to contact customers, however, DiscountCoffee.com is not responsible for email transmission errors, spam filters, etc. There may be times you will not receive a notice despite our best efforts.

Invalid Coupon Codes, Promo Codes, Discount Codes and/or Gift Certificate Codes:

Coupon Codes, Promo Codes, Discount codes and/or Gift Certificate Codes that are invalid, unauthorized, expired, or fraudulently submitted will be charged back to the credit card on file for the customer submitting the order, regardless of the transaction submission process. All coupon codes by DiscountCoffee.com have expiration dates. The shopping cart may take a submitted coupon code that is not valid, however, that order is not final until validated at which point the customer is emailed a customer confirmation from Customer Service. PayPal orders will be canceled/voided and an email through the PayPal system will be sent to the customer informing them to reorder. DiscountCoffee.com is not responsible for email transmission errors. Manufacturer coupons are not accepted by DiscountCoffee.com.

Additional Discounts

Coupon Code Redemption:

First Add Products to your shopping cart.
When you're ready to Checkout...

1.  Enter your Coupon Code Number in the designated box.
2.  Click Apply Coupon button.
3.  Your Coupon will automatically be deducted from your order amount.

NOTE: The order amount is reduced by the Coupon amount and this may impact the original Free Shipping Value in your Cart.
Coupon values are good on all regularly priced items and will not be applied to clearance and/or sale items. 

Lowest Internet Coffee Price...Guaranteed:

If you find a lower price on a new identical coffee from a qualifying online retailer, we’ll match the price when you order by phone. Simply call us at (866) 552-6333 and give us the competitor's name and we'll match the price.   Click Here for more Details.

 Returned Check Policy:

All returned checks will incur a $45 processing fee, PLUS finance charges and all legal fees.

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